Frequently Asked Questions
Everything you need to know about our service models, response times, onboarding, and agreements.
How fast do you respond when something goes wrong?
For an urgent problem such as a server outage, no internet or a ransomware alert, call (219) 669-8300 and tell us it is urgent. Routine requests like printer issues, password resets and software questions go through the help desk. During your free assessment we will explain what response to expect for your setup.
Do you lock clients into long-term contracts?
No! Unlike most traditional MSPs who insist on 2- or 3-year binding contracts with severe cancellation penalties, our managed support agreements operate on a month-to-month basis. We retain clients through outstanding service and responsiveness, not legal handcuffs.
How does your pricing work?
We offer clear, predictable flat-rate monthly plans calculated per user / workstation. This covers remote help desk support, proactive monitoring, antivirus/EDR, patch updates, and routine maintenance. Projects such as new installs, migrations and hardware are quoted separately.
Can you help us transition away from our existing IT company?
Yes. We manage the entire transition quietly and professionally, gathering administrative credentials, inventorying assets, and taking over management without interrupting your business operations.
What does your SSO (Single Sign-On) implementation cover?
We configure centralized identity management (Microsoft Entra ID / modern SSO solutions) so your employees use a single secure set of credentials backed by Multi-Factor Authentication (MFA) across Microsoft 365, internal servers, VPN, line-of-business software, and cloud tools. When an employee leaves, a single click revokes access everywhere instantly.
Do you install physical hardware like security cameras and network cabling?
Absolutely. We are one of the few IT providers that handles both the physical low-voltage infrastructure (Cat6A cabling, patch panels, optical fiber, 4K IP security cameras, door access control) and the digital IT systems. You don't need a separate cabling contractor and camera vendor.
What areas do you support on-site?
We provide on-site support throughout the City of Chicago, Cook County, DuPage County, Lake County, Will County, and Northwest Indiana (Lake & Porter Counties, area code 219). Clients on a support plan can get same-day on-site visits; other visits are scheduled as soon as we can. Remote support is available nationwide.
How do we get started?
Call us directly at (219) 669-8300 or submit our contact form. We'll perform a free, comprehensive technical audit of your current network, security posture, and backups, and deliver a straightforward roadmap with no high-pressure sales tactics.
Have a question that isn't covered here?
Speak directly with an engineer right now.